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Health Services

FREQUENTLY ASKED QUESTIONS




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What should I do if I don’t feel well

Call the Clinic, ext. 7227, between the hours of 9:00 a.m. and 8:00 p.m., Monday through Friday and 9:00 a.m. - 4:00 p.m. on Saturday.  At all other times, call the Nursing Supervisor through the Reception Desk (dial 0).



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What should I do if I become ill in my apartment?

There are three ways to call for assistance in your residential living apartment.
1. Pull the emergency call cord in the bathroom
2. Dial “0” on your telephone to reach the Reception Desk; or
3. Take your Goodwin House land line phone off the hook.

Qualified personnel will respond to any of these emergency calls.

In addition, you may purchase, for a nominal one-time charge, a Personal Emergency Transmitter (PET) pendant. This will enable you to notify the Reception Desk if you need assistance anywhere in the building or on the grounds. PETs are available through the Clinic, Ext. 7227. Also, Goodwin House can install in a resident's apartment an infrared beam across the bathroom doorway.  If this beam has not been broken (indicating the resident is out of bed) by a previously agreed-upon time, e.g., 9:00 a.m., the Reception Desk will call and send help if there is no response.



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What do I do if my physician is not available?

Telephone your physician’s answering service and leave a message for the designated back-up physician to contact you. If your physician visits Goodwin House Bailey’s Crossroads on a regular basis, the Clinic nurses can assist you in making contact.



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How do I obtain medicine?

Prescription drugs may be ordered by your physician or the GHBC nurse practitioner. Over-the-counter drugs can be obtained from the pharmacy of your choice or ordered from the CVS pharmacy at Goodwin House Alexandria at (703) 824-1352. Monday through Friday the CVS at GH Alexandria makes deliveries to GHBC Reception Desk at 12:00 noon and 5:00 p.m. Basic over-the-counter medications and sundry items are sold at CVS at GH Alexandria and in The Marketplace on the first floor of The Crossroads.



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How do I renew a prescription?

You may call the CVS pharmacy at Goodwin House Alexandria at (703) 824-1352 or the pharmacy of your choice. You may also bring your prescription or refill container to the Clinic receptionist;  management will arrange the refill request. If your prescription is not renewable, you or your pharmacist must contact your physician. If you need assistance, contact the Clinic nurse.



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Can I get an x-ray, lab work or an electrocardiogram done at Goodwin House Bailey’s Crossroads?

Yes. These tests require an order from a physician or nurse practitioner; the Clinic staff will makearrangements.  



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What do I do when I go to the hospital for elective surgery?

In advance, notify the Clinic nurse, ext. 7227, so that he/she can assist you in planning your care when you return, and notify the Admissions Coordinator in the Health Care Center, ext. 7261. Also, notify the Reception Desk (dial 0) of your planned absence.



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What happens if I require an emergency hospital admission?

The Clinic nurse or Nursing Supervisor will arrange for you to be transported to the nearest hospital emergency room that has space available to receive you. You may request transportation to the hospital of your choice, but there is no guarantee that this hospital will have space available. If you have completed a Confidant Form, your confidant will notified that you have been taken to the hospital. Further information about the Confidant Program and a pdf of the form is available HERE.



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How is my hospital discharge handled?

The Health Care Center Admissions Coordinator, ext. 7261, monitors the course of your hospital stay and will work with the hospital staff to determine your needs when you are discharged.



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What should I do when I return to my apartment?

Notify the Reception Desk, which in turn will notify the Clinic nurse/Resident Health Supervisor. This individual will review the discharge instructions, including follow-up diagnostic testing, meal delivery service, medications, and treatment.



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What do I do if I am unable to go to a dining venue for meals?

If authorized by the Clinic or Nursing Supervisor, meal trays can be delivered to apartments on a temporary basis. Call the Clinic nurse at Ext. 7227 or the Nursing Supervisor through the Reception Desk (dial 0). There is a nominal fee charged for delivery of meals for non-medical reasons.



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What if my food tray doesn’t arrive?

Contact the Reception Desk (dial 0) and ask for the Nursing Supervisor.



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What if my health requires a stay on the Health Care Center?

Admission to the Health Care Center requires an order from a physician. It is a regulation that a physician must visit a new admission to the Health Care Center within 48 hours and at least every 30 to 60 days during the stay in the center.  



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How and when is it decided that the condition of my health makes it necessary that I be moved to the Health Care Center on a temporary or permanent basis?

This decision is made after very careful and thoughtful planning by the Interdisciplinary Health Care Team of Goodwin House Bailey’s Crossroads in consultation with you, your attending physician, and/or your family.



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How can I keep my medical records up-to-date?

In order to keep a resident's medical record complete and current, the record should include a report from every professional health care visit.  Most health care professionals will provide a report, which you can turn in to the Clinic; each report will be scanned into your electronic record.  



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How can I get to my medical appointments?

Transportation to medical appointments in one of the Goodwin House Bailey's Crossroads vehicles may be scheduled through the Transportation Coordinator, Ext. 7435. Transportation requests are honored on a first-come, first-serve basis and a request must be made at least 24 hours advance. It is recommended that a request be submitted two to three weeks in advance. The fee schedule for transportation and a transportation request form are available in the Transportation Office and on this website:  www.ghbcresidents.org/specialservices/transportation-GHBC.

If an escort is needed, contact Goodwin House Home Care, ext. 7230, at least 24 hours in advance to request a certified nursing assistant to accompany you. There is a fee for this service.



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How do I arrange for therapeutic devices, such as oxygen, in my apartment?

If your physician orders a therapy such as oxygen in your residential living apartment, contact the Clinic at Ext. 7227.  



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and how are these therapeutic devices maintained?

The Clinic nurse can refer you, without a specific recommendation, to companies that provide this service. The resident is responsible for any costs associated with these therapies.  

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