Goodwin House Baily's Crossroads
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Handbook For Residents Of
Goodwin House Bailey's Crossroads

(For an alphabetical list of topics
in the Handbook, click here.)

 

To Our Goodwin House Bailey's Crossroads
Friends and Neighbors:

To Our Goodwin House Baileys Crossroads Friends and Neighbors: 

This Handbook for Residents is a joint effort of the residents and staff of Goodwin House Bailey’s Crossroads (GHBC). Its purpose is to help all residents understand how our community is organized; in other words, who does what and where to go with questions or problems. Your comments on the contents of the Handbook will be welcome at any time and will help when the next update is made. 

There was a section in a previous edition of the handbook entitled “Friendliness.”  That section certainly belongs in this book, but it is too important to be relegated to a paragraph somewhere in the middle. It is our philosophy. 

The original Goodwin House long enjoyed a reputation for being a friendly, caring place to live. When Goodwin House West, now Goodwin House Bailey’s Crossroads, opened in 1987, that tradition was adopted and carried on. We care about each other; we care for each other; we do not intrude on each other’s privacy. Who could possibly ask for better neighbors or friends? 

Furthermore, we take the initiative in speaking to people, inviting newcomers to sit with us at meals, joining in the life of the community where our interests and inclinations lead us. While, of course, one has special friends, we don’t go in for “cliques.”  In short, we are a family --- and a pretty happy one!  So, welcome to the family, and may this handbook help you find your way around in your new home or in your “old” one if you are an “old-timer.”  There are many helpful additions and new information in this latest update. We hope you will read it, keep it handy, and use it often. 

The Resident Handbook is also available on the resident website. Feel free to return the printed Resident Handbook to Marketing for use with the next new resident and make the resident website your go-to source for information. 

 

Updated July 2021

 

 


 
Goodwin House Incorporated

Celebrating 54 years of providing exceptional service to older adults, Goodwin House Incorporated (GHI) is a not-for-profit, Virginia-based corporation affiliated with the Episcopal Church. Through its growing family of senior living and healthcare services owned and operated across Northern Virginia, GHI serves 2,000 older adults with options that include: two Life Plan Communities—Goodwin House Alexandria and Goodwin House Bailey’s Crossroads; an innovative continuing care at home program—Goodwin House at Home; and a portfolio of healthcare services and partnerships delivering Home Health,

Rehabilitation, Primary Care, Palliative Care and Hospice. GHI also is the management agent for The Lewinsville Retirement Residences, Inc. serving low-income older adults in McLean and Great Falls, Va.


 
Our Mission
The mission of Goodwin House Incorporated is to support, honor and uplift the lives of older adults and the people who care for them through a faith-based, non- profit organization affiliated with the Episcopal Church.
 

I. Administration

Administration Billing Carts/Dollies Credit for Absence Document Copy Document Faxing Employee Gift Fund Fellowship/Financial Assistance Financial Assistance Guests/ Guest Rooms Insurance Keys Lost and Found Lounges Mail Manager-On-Call Meeting Set-ups Messages Name Badges Notary Public Parking Payments Postage Stamps Power of Attorney Reception Desk Resident Business Center Sales Department Smoking WhatNot Shop WIFI Wireless Internet
 
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Administration
The Administrative staff of Goodwin House Bailey’s Crossroads (GHBC) has offices on the first floor. Residents are welcome to discuss their views, suggestions, compliments, and concerns with staff members informally or by appointment.

 
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Billing

Monthly statements are placed in residents’ boxes at the Reception Desk after the first of each month. Charges include: the monthly maintenance fee in advance for the coming month plus any guest meals and/or rooms, Goodwin House Home Care, long-distance telephone calls, pharmacy, salon services, laundry, transportation, etc., for the previous month. Questions about bills should be addressed to the departments where the charges were incurred. For example, a question about a hair salon charge should be addressed to the salon. Automatic payment of your monthly statement is available. Contact the Finance office at ext. 7202 to set up your automatic payment account.

          Finance office walk-in hours are Monday to Wednesday, 9:00 a.m. to noon. It is closed Thursdays and Fridays

 
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Carts/Dollies

Carts and dollies are available on the first floor and in the garages for use by residents to transport luggage, large packages, etc. They must be returned promptly. 


 
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Credit for Absence

An allowance is made in the monthly meal plan fee when a resident is absent from the building for five or more consecutive days. Residents planning to be away must fill out the Resident Notification of Absence form at the Reception Desk and sign in at the Reception Desk on returning from their absence to receive credit on the monthly statement following their return to GHBC.


 
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Document Copy

See “Resident Business Center” below.


 
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Document Faxing

Faxing is available at the Reception Desk for a nominal fee, plus any long-distance charges. 


 
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Employee Gift Fund

The Employee Gift Fund is the resident-run campaign that raises money each November to be distributed in early December to all GHBC staff below the director or administrator level. Contributions to the Employee Gift Fund are the only way in which Residents can give to employees to thank them for their caring service. The amount each employee receives is based on full-time vs. part-time status and length of service. Suggested annual contributions are $4 to $7 per resident times the number of days the resident will have lived in GHBC during the year. Information about the Employee Gift Fund is available on the Resident Website.


 
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Fellowship/Financial Assistance
Goodwin House administers a confidential financial assistance program, known as the Fellowship Program, for residents who have outlived their financial resources. Please feel welcome to contact the Director of Social Work, Chaplain, or the Executive Director should you wish to have a private conversation concerning financial assistance. For additional information, please see Goodwin House Foundation, Section V.

 
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Financial Assistance

Goodwin House Foundation administers a confidential financial assistance program, the Resident Support Fund (formerly called the Fellowship Program) for residents who have outlived their financial resources. Residents are welcome to contact the Director of Social Work at ext. 7225 for a private conversation concerning financial assistance. See Goodwin House Foundation, Section V.


 
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Guests/ Guest Rooms

Guests are always welcome at Goodwin House Bailey’s Crossroads. Guest meals can be purchased in the Bistro, where cash or credit cards are accepted. See Dining Services, Section II, for information about Guest Meal Coupons that allow residents to use Dining Dollars for certain guest meals.

Four comfortable guest rooms in the Crossroads can be rented for overnight guests who are not accommodated in the host’s own apartment. They are reserved at the Reception Desk and paid for at the Reception Desk. Rollaway cots can also be rented from Environmental Services. The demand for rooms is heavy, especially during holidays – early reservations are essential. Smoking and pets are prohibited in guest rooms. Residents wishing to have guests in their apartments for more than two weeks must obtain approval of the Executive Director (ext. 7100).


 
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Insurance

GHBC carries comprehensive insurance on the building and the contents of the public areas. This coverage does not extend to the contents of apartments or storage bins. Residents should consult their insurance agents for an apartment dwellers policy, which generally contains protection against fire, theft, and personal liability.

 


 
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Keys

A duplicate set of apartment and mailbox keys is kept at the Reception Desk and may be borrowed in case of an accidental lockout. Residents in the Pointe have access cards and may request a temporary card in the event of a lockout. Keys for guest rooms, audio-visual equipment rooms in the Auditorium, the Media Room, and the Woodworking Shop are also kept at the Reception Desk. They may be signed out and returned to the Reception Desk. 


 
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Lost and Found
The Reception Desk maintains a lost and found service (Ext. 0).

 
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Lounges

The sitting areas on each floor are for the residents' use. Feel welcome to read, play cards or socialize in these areas. Please leave the area as you found it (i.e., remove cups, glasses, and trash).


 
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Mail

Mail is delivered Monday through Saturday (except holidays) to the individually locked U.S. Postal Service mailboxes in the first floor Mail Room. A mailbox key is provided to each resident, and a back-up key may be borrowed from the Reception Desk. Residents may call ext. 7220 to find out if the mail has been delivered for the day. Outgoing mail is picked up daily (except Sundays and holidays) from the U.S. Mail Letter Boxes in the Mail Room, on the Third Floor, and from the Reception Desk.

Packages or items too large for the individual mailboxes, or mail lacking an apartment number, will be left at the Reception Desk. Be sure to include your apartment number when providing your address for deliveries. Assisted Living (Crossroads, third floor) has mailboxes and mail is delivered directly to this floor. The Terrace (HCC, third floor) mail is delivered to the AL/Terrace Household Manager for distribution to the residents. Health Care Center (Crossroads and HCC, second floor) mail is picked up the HCC Administrative Assistant.

Residents planning to be away should submit either a HOLD MAIL or a forwarding address form at a U.S. Post Office, and a STOP order should be filed upon return.

In addition to the U.S. Postal Service mailboxes for each apartment in the Mail Room, each apartment has a mailbox at the Reception Desk for in-house mail and messages. Residents are urged to check their Reception Desk mailboxes at least several times a week for important messages about coming events, health and safety protocols and other timely issues.


 
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Manager-On-Call

GHBC maintains a Manager-On-Call schedule to ensure that there is an administrative authority available on weekends and holidays. Department directors take turns providing 24-hour, on-call coverage during the duty period (e.g., 5:00 p.m. Friday to 8:30 a.m. Monday). A “pyramid recall” system is used in the event of an emergency. Should a situation arise, the Reception Desk contacts the Manager-On-Call.


 
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Meeting Set-ups

GHBC maintains a Manager-On-Call schedule to ensure that there is an administrative authority available on weekends and holidays. Department directors take turns providing 24-hour, on-call coverage during the duty period (e.g., 5:00 p.m. Friday to 8:30 a.m. Monday). A “pyramid recall” system is used in the event of an emergency. Should a situation arise, the Reception Desk contacts the Manager-On-Call.


 
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Messages

Messages left at the Reception Desk will be placed in the resident’s box at the desk. A daily check of this box is recommended.

 


 
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Name Badges

A GHBC name badge is given to each resident at the time of admission, and residents are encouraged to always wear name badges. Replacement name badges are available from the Move-In Coordinator, ext. 7616. Many residents choose to purchase magnetic name badges from local office supply stores or online.


 
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Notary Public

Notary Public services are available at GHBC. Contact the Administration Office on ext. 7209 for an appointment Monday through Friday, 9:00 a.m. to 4:00 p.m.


 
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Parking

GHBC provides one parking space per residential apartment at no additional charge. This space may be in a garage or on the surface parking area depending on the availability of spaces and resident preference. For a monthly fee, residents may park a second car in spaces designated for second cars.

Parking spaces are available only for residents who have current driver’s licenses and a car that is registered and up to date on its inspections. In addition, the resident should be actively driving and may not transfer their space to family or friends. Residents who are determined by GHBC management or their physician to be unsafe drivers will be asked to remove their car from the GHBC parking areas.

Several handicapped parking spaces are available. Proper handicapped identification is required for parking in these spaces, as they are public spaces and are not just reserved for residents.

Guests must park in spaces designated as “visitor” and not in spaces reserved for residents. Overnight guests may obtain a visitor’s pass at the Reception Desk and park in a designated area. Parking along the yellow curb at or near the main entrance is prohibited. Unattended cars parked in this fire zone are subject to ticketing and towing.


 
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Payments
Payment for monthly bills should be placed in the box in the Mail Room marked CHECK DROP, or given to the Reception Desk.

 
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Postage Stamps

Postage stamps may be purchased in small quantities at the Reception Desk. A postage scale for weighing letters and packages is in the Resident Business Center. There is also a postage machine in the Administrative Assistant’s office where letters and packages can be weighed and paid for during business hours.


 
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Power of Attorney

Each resident should assign Power of Attorney to a trusted individual, attorney, or advisor to act on his/her behalf in case of a temporary or permanent incapacity. A copy should be filed with the Administration Office (ext. 7209). Powers of Attorney take many forms; we recommend that you discuss this issue with your legal counsel. The Social Worker can provide a list of local attorneys known favorably by the community (ext. 7225).


 
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Reception Desk

The Reception Desk is the communication hub of GHBC. Messages are taken and placed in the individual mailboxes behind the Reception Desk. Packages, prescriptions, registered letters, and flowers are delivered here. Stamps are sold in small quantities and guest meals and room charges are settled. Keys and access cards are available when residents lock themselves out, and special keys to the Computer Center, Auditorium and Media Room audio-visual closets, and the Woodworking Shop may be signed out here. 


 
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Resident Business Center

GHBC has a self-service Resident Business Center located across from the Mail Room on the first floor. The Center is equipped with a copy machine, shredder, computer and printer, postal scale, three-hole punch and electric pencil sharpener. Copy charges are 10 cents per page, on the honor system. Place payment for copies in the payment box on the wall above the copy machine. Color copies can be produced during business hours in the Administration Office for 25 cents per sheet. Copying services are also available at the Reception Desk for the same copying fees. If paper or service is needed for the Resident Business Center equipment, contact Life Enrichment on ext. 7221.

The Resident Business Center is also where residents sign up for classes, trips, and other activities, and where certain small, donated items are collected. Check out the signs in the Business Center for more information.

 


 
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Sales Department

The Sales Department handles the admission process for Independent (Residential) Living residents from ­their initial inquiry through their move to GHBC. This department supplies brochures and information, arranges tours of the community, hosts events to introduce Goodwin House to prospective residents, and is responsible for meeting occupancy or census goals in Independent Living. It also specializes in the resident agreement and can be consulted on any questions regarding contracts. The Sales Department can be reached at ext. 7201.

 


 
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Smoking

GHBC is a nonsmoking facility, both inside and out. Anyone wishing to smoke must go outside the property fence.

 


 
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WhatNot Shop

The WhatNot Shop (ext. 7196) is located on the ground floor near the Crossroads Garage. The Shop is open for sales every other Thursday from 12:30 to 3:00 p.m. On alternating Thursdays, it is opened to receive donated items from 10:00 to 11:30 a.m. Check the calendar on the resident website or in West Winds for the WhatNot Shop’s schedule.

Items of higher value, and all donated holiday decorations, are offered for sale in early December at an annual Holiday Bazaar.

The WhatNot Shop is operated by a committee of resident volunteers. Residents and staff donate household items and furniture to the WhatNot Shop for sale. All proceeds from WhatNot Shop and Bazaar sales go to the Goodwin House Foundation. The WhatNot Shop and Bazaar have significantly contributed to the Resident Support Fund (formerly called the Fellowship Program), which supports residents who have outlived their resources.


 
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WIFI Wireless Internet

WIFI wireless internet is available at no charge to all residents and their guests. For more information on how to access the secure resident wireless network, contact the Internet Connection Help Desk (ext. 1277 or ext. 7572). Guests may obtain a temporary username and password for the guest wireless network from the Reception Desk.

 


II. Dining Services

Dining Services Department Bistro Hours and Service Jefferson Dining Room Hours and Service Fireside Hours and Service BC Lounge Cell Phones Composting Dining Dollar Guest Meals Dining Dollars Dress Code Email List for Dining Services Guest Meals Health Care Center, Assisted Living and Terrace Dining Services Holiday Meal Service Market Place Meal Absence Credits Menus Private Parties/Catering Room Service Special Diets Special Events
 
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Dining Services Department

The Dining Services (DS) department is under the supervision of the Dining Services Director. The staff includes managers and supervisors who are responsible for the operation of the department: Health Care Center, Assisted Living, Terrace Dining, Jefferson Dining Room, Bistro, Fireside, Catering/Special Events, BC Lounge, Market Place, Room Service and employee scheduling and training. Menus and special diets are developed by a registered dietitian. Substitute food items are always available for residents who are unable to eat the regular menu.

Food is prepared in our full-service kitchen under the supervision of the Director, Executive Chef, and the DS management team. Independent Living residents have their choice of three dining venues: Bistro, Jefferson Dining Room, and Fireside. Hours and days of service, and service protocols, are subject to change. Residents are urged to check the resident website for current information and menus.


 
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Bistro Hours and Service

Bistro Hours and Service

Breakfast: 7:30 a.m. – 10:00 a.m.

Lunch: 11:00 a.m. – 2:00 p.m.

Dinner: 5:00 p.m. – 7 p.m.

The Bistro is a casual dining venue with many self-service features. It is open seven days a week for breakfast, lunch, and dinner. Breakfast is served in the Bistro only.

  • No reservations are required for residents.
  • The Bistro offers a variety of a la carte items for purchase throughout the day.
  • Bistro service is not full, waited-service. Residents are encouraged to use self-service options. You may pick up your own beverages and soup.
  • Meal service in the Bistro is not served in courses. Attendants bring entrée items from the kitchen line as soon as they are prepared.
  • The Bistro is an open-air dining experience with an open exhibition kitchen. Therefore, there is more background noise than you will experience in the Jefferson Dining Room.
  • The Bistro patio is available for dining when weather permits.
  • To-Go orders are available. For breakfast and lunch, you can order from the cashiers in the Bistro. For dinner, call Ext. 7313 between 2:30 and 4:30 p.m. for pickup in the Lounge between 5:00 and 6:30 p.m., or place your order in person at the cashier and wait in the Lounge for pickup.
  • Free items available to residents include soft drinks, juices, coffee/tea, fresh fruit, and yogurt. 

 
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Jefferson Dining Room Hours and Service

Jefferson Dining Room Hours and Service

Lunch Monday-Sunday: 11:30 a.m. – 1:30 p.m.

Dinner Monday-Saturday: 5:00 p.m. – 7:00 p.m.

Closed Sunday evening

 Reservations are required in the Jefferson Dining Room (JDR) for lunch and dinner. Reservations are made through the resident website or by calling Ext. 7645.

  • JDR is a formal dining room with full waited service, serving lunch seven days a week and dinner Monday through Saturday. JDR is closed at dinnertime on Sunday evenings.
  • Menus are presented and orders are taken at the table. Meals are served in courses.
  • Alternative and Premium entrees are available in the evening from 5:00 to 7:00 p.m. Premium entrees are an additional $5.00.
  • There is no dress code at GHBC, but residents and their guests should dress appropriately for fine dining in JDR – no attire that belongs on the beach or ball field. The Bistro offers a casual dining experience.
  • To-Go service is available in JDR. For lunch, residents can stop by the hostess stand at 11:30 a.m. to place their order for pick up by noon. For dinner, come to the hostess stand at 4:30 p.m. to place your order for pick up by 5 p.m.

 
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Fireside Hours and Service

Fireside Hours and Service
Dinner Friday-Sunday: 5:00 p.m. – 7:00 p.m.
Closed Monday to Thursday

Fireside offers innovative and Chef-inspired cuisine delivered by a friendly wait staff in a relaxed and casual atmosphere. Among the specialties offered at Fireside are hot and cold appetizers, pizzas, pastas, seasonal specials, small plate offerings, desserts, and alcoholic beverages – and all this around the unique and inviting grey stone fireplace.

  • Reservations are required in Fireside. Reservations are made through the resident website or by calling Ext. 7645.
  • Limited patio seating is available, weather permitting.
  • To-Go orders are available by calling Ext. 7254 or Ext. 7313 between 2:30 and 4:30 p.m., for pick up between 5:00 and 6:30 p.m. There are no walk-in To-Go orders from Fireside.

 
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BC Lounge

The BC Lounge is open to all residents and guests Monday through Saturday from 4:00 p.m. to 7:00 p.m. The BC Lounge offers a full bar with fine wines, mixed spirits, beer, and food. All alcohol must be paid for with Resident Charge, cash, check, or credit card. Dining Dollars may be used for Lounge food and Bistro To-Go orders, but not for alcoholic beverages.


 
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Cell Phones
Please consider the quiet enjoyment of fellow residents and reframe from using your cell phone in our dining areas.

 
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Composting

DS initiated a composting program at GHBC and encourages all residents to participate by composting appropriate household refuse and compostable materials carried out from DS, such as the compostable green plastic bags and white single-use compostable containers. Bring compostables to the composting bins in the Market Place. See the detailed information posted above the bins about what materials are and are not compostable.

 


 
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Dining Dollar Guest Meals

Each Resident can receive, on request, four Dining Dollar guest meal coupons per month. This allows the Resident to pay for a guest meal (on the coupon see definition of meal) using their Dining Dollars. Residents cannot use Dining Dollar Resident guest meals coupons for special holiday meals, special events, or for a brunch. Guest meal coupons are available from the Market Place Monday through Friday, 10:00 a.m. to 4:00 p.m. At other times, see the cashier in the Bistro.

 


 
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Dining Dollars

“Dining Dollars” is a declining balance system that provides residents with the flexibility to choose from a variety of dining venues, meal options and price points. For more information about Dining Dollars, please contact the DS Administrative Assistant at Ext. 7257.


 
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Dress Code

While there is no official dress code at GHBC, for dining in the Jefferson Dining Room we ask residents and their guests to dress appropriately for fine dining – no beach or ball-field attire. The Bistro offers a casual dining experience. 


 
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Email List for Dining Services

We encourage all residents to sign up to be on our dining services email distribution list for daily/weekly special announcements and events. Please contact the DS Administrative Assistant at Ext. 7257 to be added to the list.


 
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Guest Meals

Guests of residents are warmly welcome under normal circumstances. Their meals may be paid for by Resident Charge, cash, check or credit card. The Jefferson can only accept Resident Charge payment, but it is possible to pay cash or credit for the meal in the Bistro. The Fireside only accepts Resident Charge or credit card.

 


 
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Health Care Center, Assisted Living and Terrace Dining Services

Health Care Center, Assisted Living, and Terrace residents may select meals from the menus provided at each meal, subject to their physicians’ orders. Meals are served in resident rooms, in the Household Dining Rooms on the second floor, or in the Dining Rooms on the third floor. All residents are welcome in the Jefferson Dining Room, Bistro, or Fireside.


 
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Holiday Meal Service

On major holidays the meal schedule for the Bistro, Fireside and Jefferson Dining Room will be posted in advance. The Bistro will continue to serve three meals a day on the regular schedule. When the DS department closes early on a holiday, the Health Care Center, Assisted Living, and Terrace meals are still served as usual. The Market Place will be closed on holidays.  


 
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Market Place

The Market Place is open from Monday to Friday, 10:00 a.m. to 4:00 p.m., and is located directly outside the Jefferson Dining Room. Residents and guests may purchase grocery and specialty items either by cash, check or credit card (Visa, MasterCard), or they may be charged to the resident’s house account. In the area outside of Market Place, residents will find available free beverages and frozen yogurt.


 
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Meal Absence Credits

Residents who will be away from the area for five or more consecutive days can receive an absence credit on their monthly meal plan fee. Before leaving, residents must complete and submit a “Resident Notification of Absence” form available from the Front Desk and then check in with the Front Desk on returning to GHBC. To receive the credit in the same month, the resident must return five business days before the end of the month, otherwise, the credit will appear the following month.

 


 
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Menus

Daily and weekly menus for all venues are updated each Friday and are posted at the resident website, are available by email, and are available in print at the Front Desk. 


 
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Private Parties/Catering

To arrange for catering a private function (luncheon, cocktails, dinner, tea, memorial, etc.) in one of the public rooms, consult the Catering Manager (Ext. 7477) to reserve a room, and to place a food and beverage order. Arrangements also may be made for catering in residents’ apartments. At residents’ request, the Catering department will provide an annual “floor party” for each floor of residents in the Crossroads and/or Pointe at no cost to residents. Contact Catering at Ext. 7477 for information.

 

 


 
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Room Service

Dining Services offers room service for your convenience. There is a $4.00 delivery charge for this service. Items can be ordered from our weekly menus and delivered for all meals. To place an order, call Ext. 7645. For information regarding medical tray delivery, see Section VI.


 
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Special Diets

Substitute food items are always available for residents who are unable to eat the regular menu. Residents having special physician-ordered dietary needs are encouraged to discuss their limitations by appointment with the Registered Dietitian at Ext. 7252. Substitute items should be requested from a DS employee or supervisor. 


 
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Special Events

Dining Services regularly hosts special events such as:

  • Afternoon Tea
  • Wine Dinners
  • Outdoor Events on the Patio
  • Special Sunday Brunch
  • Themed Dinners
  • Holiday Events
  • Happy Hours

We encourage all residents to sign up to be on our dining services email distribution list for daily/weekly special announcements and events. Some special events require reservations or involve additional fees. Contact the DS Administrative Assistant at Ext. 7257 to be added to the DS email list.

 


III. Environmental Services

About GHBC Environmental Services Garbage Disposal Systems Housekeeping Housekeeping Emergencies Laundry/Dry Cleaning Linens Pest Control Public Areas Safety Wardens Set-ups for Meetings Spring Cleaning/Deep Cleaning Storage Room Trash and Recycling Windows
 
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About GHBC Environmental Services

Environmental Services (ES) at GHBC includes housekeeping in apartments, offices, and common areas; laundry; waste management, including recycling and medical waste removal; pest control; room set-ups; and moving residents’ furniture for level-of-care moves. With a total staff of about 30 including two daytime team leaders and one evening leader, the department is on site from 8 a.m. to 10 p.m. Monday through Friday. A staff member is always on call to respond to emergencies. Requests for service can be placed using WorxHub at the Special Services/Maintenance page of the resident website or called to the Service Coordinator at ext. 7244 during regular hours or to the Reception Desk at ext. 0 after hours and on weekends, or in case of emergency.

 


 
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Garbage Disposal Systems

Most small amounts of discarded food may be put in the disposal attached to the sink drain. To use it, turn on the cold water, and then press the disposal switch over the sink to start the disposal. When the disposal sounds as if it is running free, turn it off, and then turn the water off.  Larger amounts of discarded food, bones, coffee grounds, stringy vegetables, fruit peels and similar items should be bagged or tightly wrapped, tied and put down the trash chute. (Please see Trash/Recycling, Section IV)


 
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Housekeeping

Apartments are cleaned weekly on a set schedule. The amount of time scheduled for each apartment depends on its square footage. On average, each housekeeper cleans five to six apartments daily. Weekly service includes providing fresh bed and bath linens and toilet paper; changing bed linens; cleaning bathrooms and kitchens; dusting; emptying trash; vacuuming carpets; and dust-mopping or damp-mopping hard floors. Window blinds, pictures, and baseboards are dusted monthly.

Residents must remove decorative items from flat surfaces if they are to be dusted, and dishes must be removed from sinks and countertops so they can be cleaned.

Housekeepers do not clean windows, shampoo carpets, polish silverware, move items, or do other special services during their regularly scheduled visits. Such jobs must be scheduled through the Service Coordinator at ext. 7244 or by using WorxHub at the resident website; the Service Coordinator will advise of fees for special services.

The use of residents’ own cleaning chemicals is strongly discouraged. Chemicals used at GHBC are approved for use in a health care community.

 


 
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Housekeeping Emergencies

When red wine spills on the white carpet or a glass pitcher shatters across the floor, do not wait. Call the Service Coordinator at ext. 7244 or the Front Desk at ext. 0 immediately for emergency housekeeping assistance.


 
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Laundry/Dry Cleaning

Commercial-size washers and dryers, as well as standard ironing boards, are in the Laundry Rooms on all Independent Living floors in the Crossroads. Residents furnish their own laundry supplies and electric irons. Personal laundry may also be taken to the Personal Laundry Room on the Crossroads Ground Level, where it will be washed, folded, or hung, and returned for a fee.

Dry cleaning may be left at Personal Laundry to be sent to a nearby cleaner and returned to the resident’s apartment within a week. Laundry and dry-cleaning fees are charged to the resident’s monthly statement. Pickup and delivery at apartments can be arranged through the Personal Laundry at ext. 7636.


 
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Linens

Sheets and towels are provided each week as part of regular housekeeping service. Residents with special requests for linens – for example, if fresh sheets and towels are needed for the night before surgery – call the Service Coordinator at ext. 7244. Likewise, residents with family or friends in a guest room who need additional linens can call the same number.


 
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Pest Control

GHBC contracts with a commercial pest control firm that visits the campus weekly. If residents encounter any issues, contact the Service Coordinator on ext. 7244 or the Reception Desk at ext. 0.


 
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Public Areas

The public areas of Goodwin House Bailey’s Crossroads are decorated by interior designers and cared for by ES staff, for the enjoyment of all residents and guests. The display of any personal items in any public area or residential hall, excluding resident apartment doors, must have the approval of the Executive Director and be installed by Environmental Services.

 


 
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Safety Wardens

An all-volunteer Safety Warden corps helps implement the GHBC Fire Safety Plan during fire drills and emergencies. The Safety Wardens’ main responsibility is to check on residents on their floor during a fire drill, and to remind their neighbors of the GHBC Fire Plan. The Safety Warden corps is headed by a resident Chief Safety Warden, and is coordinated by Environmental Services. For more information about the Safety Wardens, or to join the corps, call Ext. 7242.


 
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Set-ups for Meetings

Residents who want to reserve space for meetings or social functions must contact Life Enrichment at ext. 7221 or 7222 to reserve the space and identify set-up requirements. Life Enrichment in turn gives ES daily directions for all set-up requirements, and ES floor techs are responsible for the set-ups. If residents need last-minute changes to a meeting set-up (for example, if you have seating for 10 but 25 attendees show up), contact the Front Desk at ext. 0 and they will contact the ES manager. 


 
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Spring Cleaning/Deep Cleaning

Spring cleaning (deep cleaning) is available on request. Contact the Service Coordinator at ext. 7244 or through WorxHub at the resident website for the hourly fee, details on services available, and to schedule. Services include window washing; moving furniture to vacuum, dust and clean behind and under items; cleaning refrigerator and oven; cleaning ceiling fans and lights; turn mattresses; shampoo carpets. An ES team leader will visit the resident’s apartment in advance and review steps necessary to prepare for spring cleaning, such as removing decorative items and personal papers.

For information about the 10-year apartment refresh, see Section IV. Facilities Management.


 
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Storage Room

Each apartment in the Crossroads is assigned one wire enclosure in a locked storage area on the Ground Level marked “Resident Storage.” Each apartment in the Pointe is assigned one wire enclosure in a locked storage area in the Pointe garage. Residents provide padlocks, which may be purchased from ES for their own enclosures. Items of great value should not be stored in either area. For access to the Crossroads storage and the Pointe storage areas, use your keyless access card. Call ahead of time (Ext.7244) if help is needed getting items into or out of enclosures. If you “loan” your storage bin to another resident, please notify ES as forms must be completed.

 


 
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Trash and Recycling

There is a Trash Room on each floor in both the Crossroads and the Pointe. Trash

rooms in the Crossroads have a separate, single-stream recycling bin for newsprint, magazines, some plastic articles, cans, and other recyclable materials. Trash rooms in the Pointe do not have single-stream recycling but have separate containers for plastic, paper, and glass. Signs are posted in the Trash Rooms clarifying what can currently be recycled and what cannot. Cardboard boxes should be broken down and stacked. All trash should be put in plastic or paper bags, tied or taped shut so they won’t break open in the chute, and put down the trash chute. Materials to be composted, including most food waste and the green plastic bags used by Dining Services, can be returned to the composting collection bins outside Market Place. Residents are asked to keep trash rooms neat. Trash and linen chutes are cleaned annually.


 
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Windows

Interior window washing is available on request for an hourly fee. Contact the Service Coordinator at ext. 7244 or through WorxHub at the resident website for fees and to schedule. Exterior windows throughout the complex are cleaned annually. Please keep windows closed when air conditioning or heat is on, and please close windows when your apartment is unoccupied. 


IV. Facilities Management

About Facilities Management (FM) Air Conditioning/Heating Balconies/Exterior Spaces Electrical Features Elevators Emergency Power Fire Safety Features Garbage Disposal Systems Gardens Grab Bars Parking Garages Private Remodeling Repairs/Maintenance Snow Removal Storage Rooms Television Ten-year Apartment Refresh WorxHub
 
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About Facilities Management (FM)

GHBC’s Facilities Management department includes maintenance, engineering, grounds, environmental services, and laundry; see Section III for environmental services and laundry information. The department is fully staffed during regular hours (Monday through Friday, 8:30 a.m. to 4:30 p.m.), and a staff member is always on call to respond to emergencies. Any requests for service should be logged into WorxHub at the resident website (see WorxHub, below) or directed to the Service Coordinator on ext. 7244 during regular hours, or to the Reception Desk (ext. 0) after hours and on weekends.

 


 
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Air Conditioning/Heating

In the Crossroads, each apartment has a convector that provides heat and air conditioning. Each room is equipped with a wall thermostat. Each apartment is designed for constant air circulation:  incoming filtered outdoor air from ventilators in the corridors comes through undercut apartment hall doors, and outgoing air exits through the bathroom ceiling exhaust and the kitchen exhaust over the stove.

In the Pointe, each apartment has an individual heat pump (heating and cooling unit) that is in a locked mechanical room. Fresh air is supplied by the duct above the apartment hallway door. The room temperature is controlled with a wall-mounted thermostat, and the kitchen and bathroom have exhaust fans like the Crossroads.

To report any problems with your air handling systems, log into WorxHub or call the Service Coordinator at ext. 7244.


 
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Balconies/Exterior Spaces

To ensure the safety of all residents and the ambiance of our community, residents may not use their balconies as storage areas for boxes or other items nor should they hang anything from their balconies. This includes items such as hanging flower boxes, flags, lights, or anything else that would alter the exterior appearance of the community or that might fly off in a high wind. Balconies may not be enclosed. Due to the construction of balconies, the balcony ceiling and floor may not be punctured. The use of gas or charcoal grills on balconies is prohibited, as are bird feeders.

Balcony furniture must be well maintained and neat in appearance. Residents must ensure that potted plants placed on balconies are in sturdy pots that will not topple over in high winds or other severe weather conditions.


 
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Electrical Features

In both the Crossroads and Pointe, light switches on the wall in each room control the top outlet in one of the wall outlets in that room. The wall outlets in the bathrooms have circuit-breaker safeguards in case a plugged-in appliance gets wet. Log into WorxHub or call the Service Coordinator at ext. 7244 to have it reset – don’t try to do it yourself.


 
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Elevators

If an elevator stalls or if the door will not open after you push the  “open door” button, remain calm and follow the posted directions:  (1) Push the button above the word “Call” located above the floor buttons until the red light appears; (2) You will hear telephone dialing the elevator company; (3) Elevator company will ask if you need assistance; (4) Tell person on duty what elevator you are in (look at number above the elevator door) and what the problem is; and (5) The elevator company will provide the appropriate level of response. 

 


 
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Emergency Power

In the event of a local power outage, GHBC has emergency power generators, which provide power on all floors for lights in the corridors, stairwells, Health Care Center, Assisted Living, Terrace, and for one elevator in each building. Residents should keep a flashlight in working order. Candles are not to be used at any time.

Emergency outlets have power when normal utility electrical power is not available. They are identifiable by their red outlet and cover plate. Second-floor health care rooms all have such outlets, as well as some second-floor offices and group rooms. Emergency red outlets are also available in all elevator lobbies in the Pointe, Crossroads, and Health Care Center. 


 
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Fire Safety Features

All buildings are equipped with a smoke detection system and a sprinkler system. If you are in your apartment and you hear the fire alarm, close your windows, unlock your deadbolt, and wait for further instructions or the “all clear” message. If the fire emergency is in your apartment, leave immediately, closing the door behind you, and then pull the nearest red “Pull Station,” located at either end of the hall. (See Section XIV Security for more information about fire safety.)

To help prevent false alarms, use the exhaust fan in the stove hood when cooking, and do not store anything in the oven. Candles should never be lit in any apartment. 


 
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Garbage Disposal Systems

Please compost food waste or discard it in the trash. Small, incidental amounts of food waste may be put in the disposal attached to the sink drain. To use it, turn on the cold water, and then press the disposal switch over the sink to start the disposal. When the disposal sounds as if it is running free, turn it off, and then turn the water off. Discarded food, bones, coffee grounds, stringy vegetables, fruit peels and similar items should be bagged in one of the green compostable bags and brought to the compost station outside the Market Place or tightly wrapped, tied, and put down the trash chute. 


 
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Gardens

Outside raised garden boxes are available to interested residents and are assigned annually as available. For more information, contact the Grounds Supervisor on ext. 7465. With staff support, GHBC residents care for the Knoll Garden located on the Jefferson Street side of the building. Residents are encouraged to visit the Knoll Garden.

 


 
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Grab Bars

Additional grab bars can be installed in bathrooms. Contact the Service Coordinator at ext. 7244 for fee information and to schedule installation.

 


 
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Parking Garages

GHBC has two underground resident parking garages and one two-tiered staff parking structure, all of which include upper deck parking. Residents who plan to park their vehicle(s) on-site must register with Security and obtain a valid parking sticker. Requests for deck or garage parking are honored as space allows.

The parking garage doors are operated with assigned magnetic access cards (see Access Cards, Section XIV). In the event of a power outage, residents may contact the Reception Desk via the Emergency Call Station, or by calling 703-820-1488, and a staff member will come to manually open the garage door. 


 
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Private Remodeling

Residents may decorate their apartments in any way they wish, but changes in the apartment that would call for remodeling must be discussed with and approved by the Executive Director (ext. 7207).


 
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Repairs/Maintenance

Log into WorxHub or call the Service Coordinator at Ext.7244 to request repairs or needed maintenance to the building and to appliances. After hours, on weekends or holidays, and for emergencies call the Reception Desk at ext. 0. The Service Coordinator can provide a current price list for handyman services and other special projects, including repairs to or installation of resident-owned property.


 
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Snow Removal

Facilities Management staff remove snow in the parking lots and walkways and will assist residents in clearing their cars of snow if requested. Contact the Service Coordinator at ext. 7244 for assistance.


 
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Storage Rooms

Each apartment in the Crossroads is assigned one wire enclosure in a locked storage area on the ground level marked “Resident Storage.”  Each apartment in the Pointe is assigned one wire enclosure in a locked storage area in the Pointe garage. Residents provide padlocks for their own enclosures. Items of great value should not be stored in either area. For access to the Crossroads storage and the Pointe storage areas, use your keyless access card. Call the Service Coordinator ahead of time (ext. 7244) if help is needed getting items into or out of enclosures. If you “loan” your storage bin to another resident, please notify the Service Coordinator (ext. 7244) as forms must be completed. 


 
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Television

Resident apartments are pre-wired for cable hook-up and residents currently have three options for television reception. The three options are Senior TV, Cox Communications cable TV, and Verizon FIOS. Senior TV can be ordered by calling the Service Coordinator at ext. 7244. Basic Senior TV cable is offered to all residents at no additional charge. An Expanded and a Premium Senior TV cable package with more channels may be purchased for an additional amount each month. A list of the additional channels under each Senior TV package is available from the Service Coordinator (ext. 7244). (As this Handbook goes to press, GHBC is reviewing its television offering; TV service options are subject to change.) Contact Cox and Verizon FIOS directly for information about their services.

Maintenance staff will help with installing residents’ televisions at no charge except for materials used. If you desire your TV to be wall hung, we recommend a competent professional be employed. Call the Service Coordinator at 7244 for information. Earphones are recommended for the hearing impaired. GHBC strongly recommends locating radios and TVs on an inside wall, rather than a common wall, to prevent noise from being heard outside the room. 


 
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Ten-year Apartment Refresh

After 10 years of residency, residents can request a total refreshment of their apartment, including painting and new wall-to-wall carpeting. The refreshment is handled by the Facilities Management department at GHBC; contact the Service Coordinator at ext. 7244 or through WorxHub at the resident website for more information.


 
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WorxHub

Facilities Maintenance uses WorxHub to manage all service calls, and residents can log directly into WorxHub at the resident website to place service requests.

To access WorxHub, go to the resident website at www.ghbcresidents.org. In the horizontal menu at the top of the page, select Special Services. Then select Maintenance from the drop-down menu.

To log into WorxHub for the first time, contact the Service Coordinator at ext. 7244, who will send you an email invitation. This invitation comes from DONOTREPLY with a subject line Welcome to WorxHub. Follow the instructions below when you are completing the form that results from clicking the link in the email invitation.

  • Enter your username which consists of your first initial and your last name, typed with no spaces and no capital letters. So, George C. Scott would have the username gscott; Ida Lupino would have the username ilupino.
  • Everyone's password is the same. Type the word welcome, again with no capital letter.
  • Before clicking "Login" make sure you check the box that says "Stay logged in.”

Once you have done this, going forward, you simply click the WorxHub link on the Maintenance page of the resident website, then click on your choice of Maintenance or Housekeeping and proceed with your request. 

Finally, if you have any trouble with WorxHub, contact the Service Coordinator at ext. 7244.


V. Goodwin House Foundation

About the Goodwin House Foundation Area of Greatest Need Resident Support Fund Staff Support Fund Ways to Give
 
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About the Goodwin House Foundation

Goodwin House Foundation is a nonprofit charitable 501(c)(3) organization, established in 1989 as the fundraising arm of GHI. Its mission: 

Through the power of philanthropy, we seek and celebrate generosity to carry out the mission of Goodwin House, to provide financial security to residents, to enable staff to thrive in their careers, and to support innovation, thus enhancing the lives of older adults and those who care for them.

 The Foundation is governed by a 17-member volunteer board of directors made up of community leaders and engaged citizens, including several residents of GHBC. Board members contribute more than 1,500 hours of their time on behalf of Goodwin House. In addition, 100 percent of Foundation Directors and GHI Board Trustees make financial contributions to the Foundation. Contributions to the Foundation are deductible as charitable donations for federal income tax purposes. 

For more information about Goodwin House Foundation, contact the Chief Philanthropy Officer at ext. 1345 or (703) 824-1200, or visit www.goodwinhouse.org/giving. Copies of the Foundation’s latest audited financial statements are available from the Foundation or from the Commonwealth of Virginia, Office of Consumer Affairs, P.O. Box 1163, Richmond, VA 23218.


 
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Area of Greatest Need
When donors designate their gift to the Area of Greatest Need, they enable the Foundation to apply funds where the need is greatest. Such gifts allow the greatest flexibility, making it possible for donors to have the greatest impact.

 
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Resident Support Fund

Goodwin House Foundation serves Goodwin House residents through confidential financial support. Since welcoming its first resident in 1967, Goodwin House has never asked someone to leave because they have exhausted their financial resources through no fault of their own. GHI can keep this commitment to residents and their families thanks to the Resident Support Fund, formerly called the Fellowship Fund, which is fully funded by the Foundation. The Foundation currently budgets approximately $600,000 a year in resident support. The program covers monthly fees for those who have run out of money and covers one-time expenses such as dental surgeries or medical equipment for those residents who cannot afford them.

The Foundation also supports the hospice program, providing financial support to residents who need hospice care and do not have insurance to cover it. 


 
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Staff Support Fund

Goodwin House Foundation offers emergency financial support, educational programs, and a citizenship application fee program for Goodwin House employees. During the pandemic, the Foundation provided food assistance to those in need as well as financial grants, up to $500 for each staff member who lost income due to second job loss, job furlough or loss of household income due to covid-19. 

Under its education program, the Foundation offers tuition assistance to staff members who seek to advance their studies. It also offers grants to help cover the costs of non-tuition-related expenses such as textbooks, uniforms, parking, and childcare.

Goodwin House staff come from more than 60 different countries, and one in three staff members does not yet hold U.S. citizenship. The cost to apply is $725, which can be a large sum for someone just starting out or supporting a family. Started in 2018, the Citizenship Application Fee program has already supported more than 70 staff by providing a grant that covers the full cost to apply. 


 
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Ways to Give

Residents and their families and friends can support the Goodwin House Foundation in many ways. The Foundation welcomes check and credit card donations, including memorial and honorary gifts. In addition, it welcomes gifts of appreciated stock and securities, designated gifts from retirement funds, and gifts through estate planning.

For more information about Goodwin House Foundation, contact the Chief Philanthropy Officer at ext. 1345 or (703) 824-1200, or visit www.goodwinhouse.org/giving. Copies of the Foundation’s latest audited financial statements are available from the Foundation or from the Commonwealth of Virginia, Office of Consumer Affairs, P.O. Box 1163, Richmond, VA 23218.

 


VI. Health & Wellness

Health and Wellness Services Advance Directives Dental Office Do Not Resuscitate Order Doctors Emergency Location and Response System Hospice Pharmacy Physical Therapy/Rehab Private Nursing Service/Home Care Room-Bound Residents Transfers Between Levels of Living
 
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Health and Wellness Services

The Health & Wellness staff includes clinical specialists, registered nurses, licensed practical nurses, and certified nursing assistants. 

A Nurse Practitioner is available to residents by appointment and walk-in emergencies Monday-Friday from 9:00 a.m. – 4:30 p.m. The nurse practitioner can diagnose and treat acute and chronic conditions. This is a fee-for-service program.

The Administrator of Health Services is responsible for policies, procedures, coordination, and implementation of health services for Goodwin House Bailey’s Crossroads.

The Director of Nursing is responsible for the day-to-day operations of the Health Care Unit.

A Medical Director, under contract by Goodwin House Inc., has general oversight of the medical services. The Medical Director does not function as a personal physician. (Please see Doctors, Section VI)

The Goodwin House Bailey’s Crossroads Wellness Clinic is on the First Floor and handles minor health concerns Monday through Friday. Oversight is provided by a nurse practitioner. 

Medical specialists, such as a podiatrist, optometrist, optician, neurologist, audiologist and hearing instrument specialist, and a dentist, make regular visits to the community, and may be consulted for a fee by any resident. Examining rooms in the Wellness Clinic, including a dental office, may be used by a resident’s private physician or dentist by appointment. A physician may arrange for an X-ray and other kinds of diagnostic testing in the Clinic by contacting Wellness Clinic staff (Ext. 7227).

Emergency assistance to residents is available at all times:  call the Reception Desk (dial 0) and ask that the Resident Health Supervisor/Clinic be called. 

If unable to use the phone, pull the emergency cord in the bathroom or knock the telephone off the hook.

Assisted Living (AL) is located on the Third Floor of the Crossroads and provides supportive care for residents who need some assistance, but are otherwise able to be independently active in the life of the community.

The Health Care Center (HCC) occupies the Second Floor of the Crossroads Health and Wellness Center. It provides acute care, rehabilitation, long-term care, and hospice care as appropriate.

The Terrace is a secure household on the Third Floor in the Health and Wellness Center, and provides a custom-tailored residential memory support program to those residents with dementia, Alzheimer’s disease, and other forms of memory impairment who require a safe and secure living environment.  


 
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Advance Directives

(Please see Social Work, Section XV)


 
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Dental Office

The Dental Office is in the Wellness Clinic. It is equipped to provide complete dental exams, x-rays, dental fillings, and minor dental repairs with prior notice. The dentist visits the Wellness Clinic twice a month. Appointments can be made by contacting the Wellness Clinic (ext. 7227). The Dental Office is also available for use by your private dentist with advance notice. Please contact the Wellness Clinic (ext. 7227) to make arrangements.

 


 
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Do Not Resuscitate Order

Cardiac/Pulmonary Resuscitation (CPR) is a special form of life support. Denial of CPR, in case of cardiac arrest, can be handled only by a physician-issued DDNR (Durable Do Not Resuscitate) order. A DDNR is signed by the physician and the resident or, in some cases, the resident’s Health Care Power of Attorney. If a resident believes a DDNR order might be desirable, the subject should be discussed with the Wellness Clinic nurse.

 


 
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Doctors

Residents select their own doctors or health plans (several doctors visit Goodwin House Bailey’s Crossroads on a regularly scheduled or emergency basis). If desired, the Wellness Clinic nurses can provide names of various generalists and specialists without specific recommendations.


 
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Emergency Location and Response System

GHBC has several optional emergency alert systems available to residents. Each security program alerts staff to a resident’s call for help or notifies staff if a participating resident has not checked in for the day. Residents can choose between two systems: the Infra-Red Motion Detector, and the Personal Emergency Transmitter (PET). 

  1. Infra-Red Motion Detector – For residents wanting a daily check-in program, an optional passive check-in system that utilizes passive infra-red motion detectors can be installed in your apartment for a one-time charge of $250.00 + $55.00 installation fee. Once installed, if you do not set off the motion detector by a specified time, the Reception Desk will call you. A nurse will be sent to check on you if you do not respond. Please contact Environmental Services at ext. 7244 if you are interested in this option.
  2. Personal Emergency Transmitter (PET) – For residents who want the security of having an alert system if they fall anywhere in the building or on the grounds, a personal emergency transmitter (PET) pendant is available. It may be purchased for a one-time charge. (Batteries last approximately one to two years and are the responsibility of the resident.)  PETs are available through the Wellness Clinic at ext. 7227.

 
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Hospice

(Please see Palliative Care and Hospice, Section IX)


 
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Pharmacy

A CVS Clinic Pharmacy, headed by a registered pharmacist, is located in Goodwin House Alexandria. GHBC residents may fill prescriptions and buy over-the-counter medication and health-related products from the Pharmacy. The Pharmacy is open 9:00 a.m. to 5:00 p.m. weekdays and is reachable by telephone: (703) 824-1026 or by dialing ext. 1352. GHBC residents may receive same-day delivery to the Reception Desk for medications and products ordered before 3:45 p.m. The Pharmacy makes deliveries twice a day to GHBC: at noon and 5:00 p.m. You must register a credit card with the Pharmacy for all payments. Pharmacy supplies for Health Care Center residents are charged on the monthly statement. Itemized statements for verification or tax purposes will be supplied upon request.

Prescriptions may also be filled, and sundries purchased at the various drug and grocery stores in the Leesburg Pike Plaza Shopping Center, Target at Skyline Plaza, and Crossroads Center. Over-the-counter items are also available in the GHBC Market Place.


 
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Physical Therapy/Rehab

The Rehabilitation (Rehab) Department, located on the first floor in the Health and Wellness Center (ext. 7267), is staffed by licensed therapists and licensed assistants. A referral is by the resident’s physician and may include physical, speech, and/or occupational therapy. Medicare or insurance may cover treatment; discuss the possibility with the Rehab Department. Anything not covered will be billed on your monthly statement.

Goodwin House Home Health offers in-home therapy visits for a range of needs, such as physical therapy, occupational therapy, and speech-language therapy.


 
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Private Nursing Service/Home Care

Goodwin House Home Care provides private-duty Certified Nursing Assistants (CNAs) to help residents with activities such as bathing, grooming, dressing, mobility, and escorting to appointments, socialization, shopping, errands, laundry, and light housekeeping. Oversight is maintained by the Director of Goodwin House Home Care, a Registered Nurse. Home Care may be obtained with 24-hour advance notice by calling the coordinator, ext. 7164. This is an optional fee-for-service program that will be billed to residents on an hourly basis.

Residents may also choose to contract with an external home care agency, but they must meet GHBC policy guidelines. All private nurses, companions, aides, and housekeepers must be registered at the Reception Desk, dress appropriately, receive and wear an identification tag, sign in and out at the Reception Desk, and comply with Goodwin House Bailey’s Crossroads policies. Please contact the Director of Nursing (ext. 7109) before hiring private duty personnel. Meals consumed by the private aide are to be paid by the resident.


 
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Room-Bound Residents

Residents who are confined to their apartments by temporary illness or infirmity may receive meal-tray service without extra charge when ordered by Clinic staff or the Health Care Center supervisor. Health Care and Dining Services Staff will visit as needed.

 


 
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Transfers Between Levels of Living

Decisions about transferring residents between levels of living are made by the inter-disciplinary team. The resident’s and family’s wishes are of paramount concern. Consideration is given to these factors: 

  • Safety
  • Ability to perform activities of daily living (ADLs)
  • Admission criteria to each level of living
  • Psychosocial needs

Levels of living in the Crossroads include Independent Living apartments (floors 4 through 12), Assisted Living (third floor), the Terrace (third floor, Health and Wellness Center), and the Health Care Center (second floor). All apartments in the Pointe are Independent Living apartments.

 


VII. Life Enrichment

About GHBC Life Enrichment Art Center Beauty Salon/Barber Shop Bulletin Boards Card Room Computer Center Events and Enrichment Fitness Center Flower Arranging Game Room Library Meetings, Private Parties, and Catering Recreation Program for Assisted Living, Health Care Center, and Terrace Special Interest Groups Volunteers West Winds Woodworking Shop
 
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About GHBC Life Enrichment

The Life Enrichment Department provides recreation and leisure programs that promote the overall wellness and enrichment of the Goodwin House Bailey’s Crossroads community. The department coordinates the efforts of staff, residents, and volunteers in planning educational, cultural, creative arts, social, wellness, and entertainment programs. Life Enrichment offers creative arts, crafts and humanities programs through classes, lectures, films, and day trips. Therapeutic Recreation provides a broad program of intellectual enrichment, music, fitness, and the arts to Assisted Living, Health Care Center, and Terrace residents. Volunteers from the community, as well as from GHBC, assist in many of the programs and services. The Department formally includes the Art Center, Fitness Center, Volunteer Services, Therapeutic Recreation, the Beauty Salon, and all cultural and community events at GHBC. Life Enrichment is led by the Director (ext. 7222).


 
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Art Center

A large, well-lit, and well-equipped Art Center (ext. 7218) on the first floor is always available to residents. A professional art center coordinator on staff provides classes, programs, and trips in the visual arts and the humanities that are listed on the resident website and in West Winds. Residents are invited to sign up for classes or drop in and work on their own projects. The works of community and resident artists are displayed in the Crossroads Gallery, located immediately outside the Arts Studio. 


 
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Beauty Salon/Barber Shop

Goodwin House Bailey’s Crossroads offers a full-service unisex Salon and Barber Shop. The Shear Magic Salon is located on the ground level of the Crossroads. The Salon offers a full array of beauty and barber services including perms, roller sets, haircuts and styling, waxing, manicures, pedicures, and much more. Salon hours are 8:00 a.m. to 4:00 p.m., Monday through Friday.

An additional Salon is located on the second floor Health Care Center for the residents of that floor. The Second floor Salon is open on Mondays and Tuesdays from 9:00 a.m. to 12:00 noon, and it offers the full range of salon and spa services in that location.

To schedule an appointment, call the Beauty Salon at ext. 7237 or make an appointment online by going to the Resident Website/Special Services/Salon. 


 
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Bulletin Boards

Bulletin Boards in the Mail Room offer current information and announcements. They may include GHBC events, community affairs, Resident Council notices, a monthly list of resident birthdays, resident postings and announcements, notification of recent deaths and memorial services, special-interest stories, or classified ads.

Residents should check the bulletin boards for information on upcoming events. There are also framed notices on residential floors and in the elevator lobbies. Residents wishing to post notices should clear them with Administration prior to posting; no signs should be posted directly to the wallpaper or in the elevators.

 


 
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Card Room

The Card Room is located on the first floor next to the Game Room. Three game tables are provided, and many groups use this room for bridge, Mexican dominos, poker, and other table games. Contact Life Enrichment at ext. 7221 to reserve the room. 


 
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Computer Center

Four computers are available for resident use in the Computer Center near the Environmental Services Office on the ground level. There are also a computer in the Library and another in the Resident Business Center located on the first floor that residents are invited to use. Each computer has internet access and is equipped with MS Office software.

Residents who wish to have computer training may contact the Volunteer Coordinator, ext. 7671. Computer volunteers are available, and residents are encouraged to sign up for training sessions.  


 
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Events and Enrichment

A wide variety of events and programs are listed on the resident website and in the West Winds newsletter. Events are also advertised on the flat panel screen displays on the first floor. A partial list of some of the recreational programs offered at GHBC includes art and fitness classes, lectures, resident chorale, films, social events, holiday parties, and concerts.

 


 
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Fitness Center

The Fitness Center staff offers a holistic wellness program for residents at Goodwin House Bailey’s Crossroads. A wide variety of daily classes are offered six days a week. These classes are designed to maximize your fitness level beginning with where you are currently in addition to addressing balance and flexibility. The Fitness Center studios are available 24 hours a day, seven days a week to residents and GHBC staff. Aquatics classes are offered according to posted schedules. The pool is open designated hours Monday to Saturday and is staffed by a certified Lifeguard.

If you are interested in participating in any of the classes offered or in using the Fitness Center, please contact a Fitness staff member at ext. 7331. A waiver of liability and an annual release from your personal physician are required for use of the Fitness Center.

A private Massage Room is located on the first floor of the Health and Wellness Center between the Fitness Center and Rehabilitation Center. Contact the Fitness Center for information on scheduling a massage.


 
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Flower Arranging

Residents who enjoy arranging flowers are invited to join the Flower Committee to assist in creating arrangements for public areas on the first floor. If interested, contact Life Enrichment (ext. 7218). Flowers are provided.

 


 
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Game Room

A Game Room is located on the first floor near the Life Enrichment office. This recreational space is available for informal games, community tournaments, and small social gatherings. The Game Room is adjacent to the Card Room and includes a pool table, a ping pong table, and a poker table. 


 
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Library

The Library on the first floor is administered by a committee of residents. All persons serving the Library are volunteers, and all volumes are donations. The Library is always open although not necessarily attended, and books may be borrowed at any time by following the posted checkout instructions.

Dictionaries, encyclopedias, atlases, daily newspapers, magazines, and other reference materials are for use in the library only and should not be taken out. Documents, such as the minutes of the Resident Council meetings and the Disclosure Statement, are on file in the Reading Room. Past issues of the West Winds are also on file.

Large print books, talking books, DVDs, a reading machine, a computer, and resident requests for special books from the Fairfax County Library System may be ordered by a Library volunteer. A limited selection of large print books is also available. 


 
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Meetings, Private Parties, and Catering

Residents may reserve the public rooms without charge for private parties or for meetings held by nonprofit organizations of which they are members. Rooms that may be reserved include: the Auditorium, Board Room, Media Room, Staff Conference Room, Smith Study, Formal Parlor, and the Top of the West on the Crossroads 12th floor. Room reservations should be arranged through Life Enrichment (ext. 7221) or Dining Services (ext. 7251). Catering should be arranged through Dining Services (ext. 7477) if food is to be served. Fees will be charged for catering services.


 
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Recreation Program for Assisted Living, Health Care Center, and Terrace

A holistic therapeutic recreation program is offered to residents of Assisted Living, the Health Care Center, and the Terrace. Regular events include fitness programs, discussion groups, performances, music therapy, cooking, and social events. In addition, Independent Living events and programs are open to residents of the entire community, and all residents are encouraged to attend.

 


 
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Special Interest Groups

Many special interest groups have been formed to meet the varied interests and needs of residents. A few examples are Spiritual Companions, Memoirs, Great Courses, Newcomers Et Al., and Poetry. Residents are free to form groups on their own or seek assistance from Life Enrichment. To find out more about special interest groups, call ext. 7221.


 
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Volunteers

Volunteers from the greater community assist Goodwin House Bailey’s Crossroads with programs that embrace our mission to support, honor, and uplift the lives of older adults. Our volunteers provide computer training, lecture on timely topics, assist with gardening, and provide entertainment. Community volunteers also offer services such as reading correspondence for the sight-impaired, providing one-on-one visits, serving as wheelchair escort for residents who need assistance going to lunch and activities, providing pet visits, and aiding staff with group activities.

Residents also perform volunteer services in a wide variety of areas and their participation is encouraged and appreciated. Resident volunteer opportunities include but are not limited to: serving on committees, hosting events, concerts, and social times, assisting as wheelchair escorts, acting as greeters at various events within the facility, providing entertainment, working in the Knoll Garden, assisting with the Holiday Bazaar and in the WhatNot Shop, visiting on the Health Care Center, arranging flower displays for the first floor and providing Library assistance.

The Volunteer Coordinator is located on the first floor in the Life Enrichment office and can be reached at ext. 7671. Residents interested in becoming involved as a volunteer within Goodwin House Bailey’s Crossroads or within the community are encouraged to contact the Volunteer Coordinator for more information.


 
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West Winds

A weekly newsletter for residents, West Winds is emailed to residents on Fridays and provided in print format at the Reception Desk on Saturdays. This newsletter contains a schedule of programs and events at GHBC as well as other helpful information. Residents who wish to receive West Winds via email may request a copy through westwinds@goodwinhouse.org. Residents who wish to submit an article for publication in West Winds may do so; all submitted articles are subject to editing, content, and space limitations. To submit an article, email it to westwinds@goodwinhouse.org, or call ext. 7209 or 7221 for more information. Deadline for submission is noon on Tuesdays.


 
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Woodworking Shop

GHBC has a well-equipped Woodworking Shop. It is primarily for the use of residents, but it is also available for Facilities Management staff, as their work requires. The Woodworking Shop can be entered through the hallway leading to the Resident Storage area in the Crossroads. Each resident who has read and signed a statement regarding the “General Guidelines for Residents’ Woodworking Shop” and has successfully completed a training class is authorized to access to the shop. Guidelines are available in Life Enrichment. To schedule training to use the Woodworking Shop, or for more information, call ext. 7218. 


VIII. Outside Services

Banking Metrobus Newspapers Shopping Taxis, Uber, Lyft Telephones
 
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Banking

Arlington Community Credit Union offers a full-service specialty branch office on the ground level at Goodwin House Bailey’s Crossroads. The Branch Manager can be reached at (703) 526-0200. The Credit Union is open the second Thursday of each month, 1:30 p.m. to 4:30 p.m. Several banks have branches at Skyline (directly across Leesburg Pike), Leesburg Pike Plaza (adjacent to GHBC), Bailey’s Crossroads, South Jefferson Street, and other nearby locations. Ask the Transportation Manager (ext. 7651) about transportation to these and other local points of interest.


 
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Metrobus

Metrobus schedules are available in the Mail Room and on the resident website. There is a Metrobus stop (route 16H) adjacent to the GHBC property on South Jefferson Street. Schedules are also available on the resident website (www.ghbcresidents.org) under Special Services/Local Transportation.

 


 
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Newspapers

Residents make their own arrangements for newspaper subscriptions. The Washington Times, Washington Post and Wall Street Journal can be delivered to your apartment door. Copies of the New York Times, the Washington Post, and the Washington Times are available daily in the Library. Please do not leave START or STOP delivery orders at the Reception Desk. To arrange to start or stop delivery call: 

Wall St. Journal 1-800-975-8609       Washington Post 202-334-6100
Washington Times 202-636-3333   New York Times 1-800-698-4637

 


 
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Shopping

The Leesburg Pike Plaza Shopping Center at Leesburg Pike (Rt. 7) and South Jefferson Street is adjacent to GHBC. Skyline Plaza is just across Leesburg Pike. Trips arranged by Resident Services to various malls are announced in West Winds, and weekly GHBC Shopping Shuttles to grocery and other stores are offered for a small fee. 


 
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Taxis, Uber, Lyft

Residents may order taxis and other ride services by phone. Please give your name when ordering a cab so the driver can locate you when the cab arrives at GHBC. Residents are asked to call taxis before leaving their apartment.


 
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Telephones

For local calls from GHBC landline phones, dial 9, the area code, and the local number. For long-distance, dial 9-1, the area code, and the number (See the resident website’s resident directory or the print GHBC Directory for in-house extensions). Special equipment such as long cords and amplified hearing receivers may be purchased at various stores. Residents buying or bringing telephones should be aware that only touch-tone phones will dial outside from GHBC.

If you experience trouble with your telephone service, please contact the manager of the Reception Desk, ext. 7651. Line problems will be referred to our telephone service carrier. 


IX. Palliative Care And Hospice

Palliative Care and Hospice
 
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Palliative Care and Hospice

Goodwin House Palliative Care and Hospice provides services in all levels of living for residents who request those services and meet the Medicare eligibility requirements.

Palliative Care provides consultant services for chronic disease symptom management, education, and care planning. These services are provided by the Palliative Care team. Please call Palliative Care office at ext. 7108 for more information between the hours of 8:30 a.m. and 5:00 p.m., Monday through Friday.

Hospice services are provided by an interdisciplinary clinical team for persons diagnosed with a terminal illness. For further information, please call the Goodwin House Hospice office at ext. 7108. 


X. Policies And Privileges

Alcoholic Beverages Balconies Candles Cell Phone Use in Public Areas Donation of Items Electric Carts/Scooters Firearms Gifts to Employees Grievance Procedure Guests Pets Private Employees Smoking Tipping Voting
 
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Alcoholic Beverages

Goodwin House Bailey’s Crossroads has an Alcoholic Beverage Control (ABC) license; alcoholic beverages, beer and wine may be served only in the public areas specified in the license application. A reasonably priced wine list is available daily in the Jefferson Dining Room. The BC Lounge adjacent to the Bistro and Garden Living Room is open Monday through Saturday from 4:00 p.m. to 7:00 p.m. 


 
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Balconies
See Section IV, Facilities Management

 
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Candles

Candles may not be used at any time at GHBC. This prohibition includes birthday-cake candles, tea lights, and any other open flame. Residents should keep a working flashlight to use in the event of a power failure.


 
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Cell Phone Use in Public Areas

Please consider the quiet enjoyment of fellow residents when using your cell phone in public areas. Cell phone use is prohibited in the Jefferson Dining Room, Fireside, Bistro, and Lounge. Please advise your guests of our cell phone policy.


 
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Donation of Items

Goodwin House Bailey’s Crossroads accepts donations by residents. If you find that you have furniture, small appliances, or knick-knack items that you can no longer use, you may donate them to the WhatNot Shop. The WhatNot Shop is a resident-run shop that sells these items and gives the proceeds to the Goodwin House Foundation to benefit the Resident Support Fund.

If you have something of great value you would like to donate to Goodwin House Bailey’s Crossroads for the organization to use, please contact the office of the Executive Director, ext. 7209.

If you would like to purchase a new item in honor or memory of someone, please contact the Executive Director, ext. 7207, to discuss your wishes and to explore items that the organization may need. GHBC accepts these gifts on an individual basis. 


 
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Electric Carts/Scooters

Any resident considering the purchase of an electric cart or scooter is asked to contact the Clinic nurse at ext. 7227 prior to purchase to arrange for training on the use of the scooter. Scooters must be parked in a location that does not interfere with the mobility of other residents. Scooters must not be left unattended in the corridors on residential floors.

 


 
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Firearms

To protect the safety and well-being of the community, the possession of active firearms (handguns, rifles, shotguns, etc., with operable hammers or pins) is prohibited on the premises. Inactive firearms, which have had the hammer or pin either filed down or removed to permanently render the firearm inoperable, may be retained. The possession of inactive firearms shall be restricted to the resident’s apartment. In no case shall firearms be displayed in the common areas.


 
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Gifts to Employees

To ensure uniformity of service by staff to all residents, no individual tips, gratuities, gifts, or loans of money are to be accepted by staff or volunteers from residents or their families. Goodwin House Incorporated does authorize the following property transfers from residents to employees:  

  1. Contributions by residents or their families to the annual Goodwin House Bailey’s Crossroads Employee Gift Fund, which is managed by residents.
  2. Property advertised to the public may be purchased at fair market value. 

 
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Grievance Procedure

If you have a concern or complaint, you are encouraged to address the matter directly by presenting the issue to the appropriate staff member, department head, or the Executive Director. It is the policy of Goodwin House that all concerns and/or complaints will be addressed directly and in a timely manner without reprisal or retaliation. You may also lodge a concern or complaint with the Resident Council. There is a Suggestion Box in the resident Mailroom; suggestions may also be made online via the resident website (www.ghbcresidents.org under Council & Committees). If you wish to discuss your concern with external governing authorities, you may contact the appropriate licensing agency and/or the Virginia Ombudsman’s Office.

GHBC has an Ombudsman who visits on a regular basis. Concerns can be expressed in writing and left for the Ombudsman at the Reception Desk or appointments to meet personally can be arranged through the Social Worker ext. 7114 (Health Care Center), ext. 7122 (Assisted Living/Terrace), or ext. 7225 (Independent Living).

 


 
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Guests

See Section I. Residents wishing to have guests in their apartments for more than two weeks must obtain approval from the Executive Director (ext. 7207).


 
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Pets

GHBC recognizes the importance of pets to some residents. At the same time, we recognize the rights of all residents not to be disturbed or inconvenienced or have their health and safety threatened. All pets living on the premises must have all required immunizations, shall be certified by a licensed veterinarian to be free of illnesses, have a suitable temperament, and pose no health or safety risk to residents, staff, volunteers, or visitors. Dogs are not welcome in the Knoll Garden, public community spaces, any of the dining venues, or surrounding areas.


 
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Private Employees

Private employees must be registered at the Reception Desk, receive and wear an identification tag, sign in and out at the Reception Desk, and comply with GHBC  policies. The Director of Nursing must be contacted (ext. 7260) prior to hiring private duty personnel. Residents are responsible for paying for all meals taken by private employees.

 


 
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Smoking

GHBC is a nonsmoking community. Smoking is not permitted anywhere indoors or outdoors on GHBCs campus. On-campus smoking by GHBC employees, volunteers, or vendors/contractors is prohibited. Smoking in guest rooms is prohibited. Please inform your guests of our smoking policies.


 
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Tipping

Tipping is strictly forbidden and accepting tips is grounds for dismissal of an employee or volunteer. Residents who wish to express appreciation to employees are invited to contribute to the GHBC Employee Gift Fund. Checks made out to the Employee Gift Fund may be placed in the specially designated box at the back counter in the Mailroom.

See also Gifts to Employees, Section IX

 


 
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Voting

GHBC is in the 8th Congressional, 34thSenatorial, 49th House District of Virginia, and the Mason District, Glen Forest Precinct, of Fairfax County. Residents who are duly registered are eligible to vote in the county, state, and national elections. A photo ID is required for all voters. GHBC is the polling place for our area. For information on registration and absentee voting, contact the Fairfax County Registrar at (703) 222-0776. 

Virginia residents who have recently moved into GHBC can change their address and GHBC residents from out of state can register online:

Forms are also available at Arlington and Fairfax County libraries. Mail the completed form to Fairfax Office of Elections, P.O. Box 10161, Fairfax, VA 22038-8061.


XI. Religious Program

Chaplain Clinical Pastoral Education (CPE) Faith Communities and Other Places of Worship Worship Services
 
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Chaplain

An Episcopal priest serves as Director of Chaplaincy Services and as the primary full-time interfaith Chaplain at Goodwin House Bailey’s Crossroads. The Director of Clinical Pastoral Education (CPE) and chaplain students also offer pastoral care and represent a variety of faiths. All chaplains are available to all residents for pastoral care, regardless of faith, spirituality, or religious affiliation. Chaplains visit residents in their apartments, distribute Holy Communion to residents, conduct weekly and memorial services, lead spirituality groups and one-on-one sessions with residents across all levels of living, and coordinate the spiritual life activities (in consultation with residents) of Goodwin House Bailey’s Crossroads. The Episcopal Chaplain can be reached at ext. 7224. 


 
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Clinical Pastoral Education (CPE)

GHBC is a site for Clinical Pastoral Education (CPE) where seminarians, clergy, and laypersons of a variety of faiths are trained for pastoral ministry. In conjunction with their training, CPE students devote five to 20 hours weekly to providing pastoral care during the three CPE units of the year. For more information, contact the Director of Clinical Pastoral Education at ext. 7576.

 


 
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Faith Communities and Other Places of Worship

There are various faith communities in the area. Residents are supported in maintaining or establishing faith community memberships in the area. The Chaplain gladly will assist residents in finding the desired faith community.


 
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Worship Services

The Chapel is located on the first floor between the Pointe and Crossroads buildings and is open to everyone for prayer and meditation. It is used for faith-based and memorial services, and it is available for private use by arrangement with the Chaplain, ext. 7224. The Episcopal service of Holy Communion is celebrated twice weekly in the Chapel, with an additional Sunday service on the Health Care Center. Quaker Meetings occur weekly. Catholic Mass and Jewish Shabbat occur monthly. Unitarian Universalist services occur Sunday mornings in the Board Room. Extraordinary ministers of Holy Communion from St. Anthony of Padua Catholic Church lead Sunday Catholic communion services, followed by communion visits to Catholic residents unable to attend the service. A resident Spiritual Life Committee works closely with the Chaplain to plan other programs of a spiritual nature throughout the year. As location and times vary, check the resident website or West Winds for the most up-to-date information. 

 


XII. Resident Council

About the GHBC Resident Council
 
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About the GHBC Resident Council

All persons who have been formally accepted as residents of Goodwin House Bailey’s Crossroads are members of the Resident Community, sharing a common interest in promoting and maintaining a satisfactory, enjoyable, constructive, active, healthful, and secure community life. The Resident Council’s charter describes its function as representing the residents to the Administration on matters of common interest, to receive and act upon suggestions and observations from the residents, and being attentive to the comfort, security, and social well-being of the residents.

The Resident Council is comprised of 13 at-large members, half of whom are elected annually. Assisted Living residents elect their own representative to the Resident Council. Members’ terms of office are two years. Members may be reelected once for a total of four years, then must leave the Resident Council for at least one year.

Resident Council members are elected in December by the Resident Community and take office in January. The Chair of the Resident Council appoints a secretary who may or may not be a member of the Resident Council. The Resident Council Chair is a nonvoting member of the Board of Trustees of Goodwin House Incorporated. Chairs of the Resident committees on Community Services and Finance also sit on the related Board Committees.

Resident Committees have duties and responsibilities in particular areas as needs develop and most have charters that outline the scope of their responsibility; these charters are approved by the Resident Council and are posted on the resident website. These committees include Building, Operations, and Maintenance (BOM-COM); Employee Gift Fund (EGF); Community Services; Dining Services; Elections; Finance; Fine Arts; Fitness; Green Team; Grounds; Health Services; Marketing; Life Enrichment; Spiritual Life; Technology; and Veterans together with the Suggestion Box. From time to time committees may be added or discontinued, depending on the needs of the resident community.

The Resident Council holds a community meeting monthly. Resident Council minutes are posted on the resident website and are archived in the Library. A copy of the Resident Council Handbook (including the Charter and Bylaws) is available in the Library. Twice a year, generally in April and October, the Resident Council convenes a meeting of all residents to hear from a panel composed of the GHBC Executive Director, Goodwin House President & CEO, and Chair of the Goodwin House Board of Trustees on issues important to all residents.  Prior to this meeting, residents are invited to submit. Meetings of the Resident Council and its committees are open to all residents, and they are urged to attend.

The Resident Council maintains a Suggestion Box in the Mail Room and invites input by residents. All suggestions are referred to the appropriate staff department, with responses reviewed by the Executive Director and the Resident Council. Suggestions may also be made via the resident website.

 


XIII. Security

About GHBC Security Access Cards Access to Building After Dark Escort Service Automobiles Emergency Assistance Emergency Location and Response System Fire Emergency or Fire Drill Security Guards Security Locks Solicitors Surveillance Cameras Suspected Theft Suspicious Looking People
 
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About GHBC Security

Security officers patrol the grounds and building throughout the day and during the night, monitor the 11:00 p.m. personnel shift-change, and are on call as needed. In addition, many security and safety features are built into our community. Procedures for dealing with emergencies are constantly being tested and improved.


 
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Access Cards

All entry points to GHBCare controlled through a keyless access card system, and residents are issued one access card that is programmed to allow them passage in and out of the building and the parking garages. The main entrance to the building is locked between the hours of 9:00 p.m. to 6:00 a.m., and the automatic doors to the garages are always locked. Residents may enter the building or garages at any time simply by waving their access card in front of the card reader near the doors and garage bays. If you need assistance with or require a replacement access card, please contact Security at ext. 7123. There is a $10.00 charge to replace lost cards.

 


 
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Access to Building

Access is primarily through the main entrance. After 9:00 p.m. the inside automatic door is locked. At the front and rear entrances, a push-button is located on a wall-mounted panel that will automatically dial the Reception Desk when pushed. Through these devices, you may contact the Reception Desk for admittance. The ground-level loading dock (back of building) is locked but usable by pressing a button that notifies the Reception Desk receptionist to unlock the door. The other doors at the end of each wing are EXITS and are not accessible from the outside. The building may be departed from any marked exit at any time.


 
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After Dark Escort Service

Based on the availability of staff, Environmental Services personnel or a security guard will provide escort service to residents arriving after dark. Requests for personal assistance should be placed with the Security office with as much advance notice as possible (ext. 7123).


 
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Automobiles

Automobiles must be registered through the Security Office (ext. 7123). A GHBC parking sticker should be placed on the rear window (driver’s side). Only automobiles with the appropriate sticker and with current registration and inspection stickers may parkin the spaces reserved for residents. When a car is sold or no longer in use, please notify the Security Supervisor. Information regarding vehicle requirements in Fairfax County is available in Life Enrichment (ext. 7221).


 
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Emergency Assistance

To call for help from apartment: 

  1. Dial “0” for the Reception Desk; or
  2. Knock the landline phone off the hook (portable phones do not automatically call the Reception Desk).
  3. Pull the cord above or opposite the commode in the bathroom; or
  4. Dial 911 for police, ambulance, fire department, then call the Reception Desk to let them know where to direct the EMTs.
  5. Program your smart speaker to call the Reception Desk either when it hears you call “Help!” or when you ask it to “Call the Desk.” 

A staff member will respond quickly to the initiation of any of the first three signals for help. In the Parking Garages, there are Emergency Call Stations that residents can use to get help from the Reception Desk. These call stations are cylindrical with a blue light on top. If you have questions regarding their operation, call the Facilities Management Service Coordinator, ext. 7244.

 


 
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Emergency Location and Response System

GHBC has several optional emergency alert systems available to residents. Each security program alerts staff to a resident’s call for help or notifies staff if a participating resident has not checked in for the day. Residents can choose between two systems: the Infra-Red Motion Detector or the Personal Emergency Transmitter (PET). For more information on each device, please see Health and Wellness, Section VI.


 
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Fire Emergency or Fire Drill

Unannounced fire drills are held monthly to keep residents prepared to respond to an emergency and to comply with state regulations. “Treat every drill as seriously as if it were a fire, and every fire as calmly as if it were a drill” is the fire safety motto.

Fire prevention safeguards are inherent in the design and materials used in the construction of Goodwin House Bailey’s Crossroads. For example, floors and ceilings are concrete, interior walls are fire-treated drywall, and the carpeting and padding are fire-rated.

In the event of a fire emergency or fire drill, it is imperative that an open line of communication exists between residents and staff. Additionally, it is vital that the switchboard phone lines remain open for communication purposes with emergency personnel and local authorities. 


 
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Security Guards

There is a security guard on duty at all times. Security patrols the building and grounds and maintains a presence on the property. On request, the security guard can provide escort service to residents who are departing from or returning to the building. To speak with the Security Supervisor, call ext. 7123. For immediate security concerns, contact the Reception Desk at ext. 0. 


 
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Security Locks

A security lock for installation on the apartment entry door may be requested from Facilities Management if a resident expects to be away for an extended time. Security locks must be removed promptly on return to GHBC. One key for this lock is provided to the resident and one key is placed in the resident’s secure file in Administration.


 
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Solicitors

Solicitors are not allowed in the building. If one knocks on your door, inform him or her of the policy and notify the Reception Desk (ext. 0) immediately.


 
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Surveillance Cameras

Surveillance Cameras, observed 24 hours a day at the Reception Desk, are located at various exterior doors, ground-level corridors, and resident parking areas. There are no cameras on residential living floors.


 
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Suspected Theft

Suspected theft should be reported to the Reception Desk (ext. 0) or Security (ext. 7123) immediately upon discovery. Any delay impedes an investigation.


 
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Suspicious Looking People

Call the Fairfax County Police Department at (703) 691-2131 to report suspicious or strange behavior by outsiders on the grounds or in the building. Then, report your observations and action immediately to the Reception Desk (ext. 0).


XIV. Social Work

About Social Work at GHBC Advance Directives Counseling Resident Rights Resources Support Groups
 
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About Social Work at GHBC

GHBC Social Workers are clinically trained to advise and assist with special problems of a personal nature on a strictly confidential basis. There are four Social Workers, each assigned to work with residents at a different level of care and with residents in Goodwin House Palliative Care and Hospice. Brochures detailing their services are available at the Clinic or Social Work Office in the Administrative wing. Call for an appointment, ext. 7225, or stop by the office on the first floor in the Pointe.


 
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Advance Directives

An Advance Directive is an extension of an individual’s legal right to acceptor reject medical treatment. It is a signed and witnessed document that states the individual’s desires as to life support procedures in case of his/her incapacity to make and/or communicate an informed decision. Virginia Advance Directives do not need to be notarized.

Two types of advance directives are recognized in Virginia law: (1) the Living Will allows you to decide what life-prolonging procedures you want if a physician determines you have a terminal condition or are in a persistent vegetative state, and (2) the Durable Health Care Power of Attorney allows you to name someone to accept or refuse medical care for you. Often both types are combined in one document. The Social Workers have copies of Advance Directive forms for your use, and each year Social Work presents a program in for National Healthcare Decisions Day.


 
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Counseling

The Social Workers are available to help residents deal with a variety of personal issues. These may include adjusting to a move or new medical diagnosis, concerns for changes in memory, matters of loss and grief, or emotions and feelings that are unsettling for the individual. If appropriate and with the consent of the resident, the Social Worker may include family members or staff in future discussions. Please contact a Social Worker to discuss this type of support.

 


 
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Resident Rights

Social Workers are advocates for the rights of residents and responsible for making certain that all residents are aware of their rights and responsibilities. This is the policy of Goodwin House and the Virginia Department of Social Services. Each year the Social Workers conduct programs at all levels of care to review Resident Rights. Please contact the Social Work office at any time should you have a question about your rights.


 
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Resources

The Social Workers can help you access resources at GHBC and in the community on a wide variety of topics, including names of area accountants, attorneys, and funeral homes; specialty products for persons living with a disability; and help with organizing and downsizing. Please contact the Social Work office with your specific request.

 


 
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Support Groups

It is the mission of Social Work to support the emotional and educational needs of our residents. Social Workers facilitate support groups for people with Parkinson’s, for caregivers, and for those who are grieving. Social workers also facilitate periodic educational seminars on hearing and vision loss and peripheral neuropathy. Groups and programs are announced on the resident website and in West Winds. Please contact the Social Work office for specific information about any of these groups.


XV. Transportation

Transportation
 
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Transportation

Residents have several transportation options available, including the GHBC 14 passenger bus, wheel chair van or sedans, taxi service, and Metro bus.

The GHBC Transportation Office schedules drivers for fee-for-service medical or personal appointments, and is open Monday through Friday, 9:00 a.m. – 4:00 p.m. GHBC has one bus equipped to carry fourteen passengers or two wheelchairs and twelve passengers. A wheelchair van and two sedans are also available. All regularly scheduled transportation leaves from the main entrance.

Please make reservations for GHBC Transportation by obtaining a Transportation Request Form from the Reception Desk or the Resident Business Center, located on the First Floor or the Resident Website.  Transportation is offered on a first-come, first-served basis with priority given to medical appointments. For more information on GHBC Transportation, contact the Transportation/Front Desk Manager at (Ext. 7651).

Residents may order taxis by phone. Please your give name when ordering a cab so that the driver can locate you when the cab arrives. 

Metrobus schedules are available in the Mail Room. The closest Metrobus stop is on South Jefferson Street. Wheelchair access buses can be requested by calling Metrobus. 

Residents have several transportation options available, including the GHBC 14 passenger bus, wheel chair van or sedans, taxi service, and Metro bus.

The GHBC Transportation Office schedules drivers for fee-for-service medical or personal appointments, and is open Monday through Friday, 9:00 a.m. – 4:00 p.m. GHBC has one bus equipped to carry fourteen passengers or two wheelchairs and twelve passengers. A wheelchair van and two sedans are also available. All regularly scheduled transportation leaves from the main entrance.

Please make reservations for GHBC Transportation by obtaining a Transportation Request Form from the Reception Desk or the Resident Business Center, located on the First Floor or the Resident Website.  Transportation is offered on a first-come, first-served basis with priority given to medical appointments. For more information on GHBC Transportation, contact the Transportation/Front Desk Manager at (Ext. 7651).

Residents may order taxis by phone. Please your give name when ordering a cab so that the driver can locate you when the cab arrives. 

Metrobus schedules are available in the Mail Room. The closest Metrobus stop is on South Jefferson Street. Wheelchair access buses can be requested by calling Metrobus.

 

 

 

 

 

 

 

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